Refund & Return Policy

At Global Network, we strive to provide top-tier IT solutions and services tailored to meet your business needs. We are committed to ensuring your satisfaction with every product and service we deliver. However, we understand that there may be instances where refunds or returns are necessary. This policy outlines the conditions under which refunds or returns are applicable.

1. Digital Products & Services

Since most of our offerings are digital (software, licenses, cloud services, etc.), the following conditions apply:

• Refund Eligibility:
  • Refund requests must be submitted within 7 days of purchase.
  • The product/service must not have been used, activated, or downloaded.
  • Proof of purchase (invoice/receipt) is required.
• Non-Refundable Cases:
  • Custom-developed software or services.
  • Services that have already been rendered (consulting, implementation, support).
  • Digital licenses or subscriptions after activation.

2. Hardware & Physical Products

For any hardware or physical products sold by Global Network:

• Return Conditions:
  • Products must be returned in their original packaging, unused, and undamaged.
  • Returns must be initiated within 14 days of delivery.
  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
• Refund Process:
  • Once the returned item is received and inspected, refunds will be processed within 7-10 business days.
  • Refunds will be issued to the original payment method.

3. Service Cancellations

For ongoing services (managed IT, cloud hosting, maintenance, etc.):

• Cancellation Policy:
  • Monthly services can be canceled with a 30-day notice.
  • Annual contracts may require an early termination fee (if applicable).
  • Partial refunds may be provided for unused service periods.

4. How to Request a Refund or Return

To initiate a refund or return:

1. Contact Support: Email us at info@globalnetwork.live with your order details and reason for the request.
2. Approval Process: Our team will review your request and respond within 3-5 business days.
3. Return Instructions (if applicable): If approved, we will provide return shipping details.

5. Exceptions & Disputes

• Fraudulent Claims: Refund requests suspected of fraud or misuse will be investigated and may be denied.
• Force Majeure: Global Network is not liable for delays or issues caused by unforeseen circumstances (natural disasters, pandemics, etc.).

6. Contact Us

For any questions regarding our Refund & Return Policy, please contact:

📧 Email: info@globalnetwork.live
📞 Phone: +923347400914

Why Choose Global Network?

We take pride in our transparency, fairness, and commitment to customer satisfaction. Our policies are designed to protect both our clients and our business while ensuring a smooth resolution process.

Thank you for trusting Global Network for your IT solutions!